DÕ DÕ 15:53 29 Nov 2006

When I first open my system the following message as begun to appear :-
SmartBridge Alerts: MotiveSB.exe. Entry Point Not Found.

The procedure entry point GetProcessImageNameW could not be located in the dynamic library PSAPTI.DLL.
Everything seems to be running properly, so is there any kind soul out there who can tell me what it is and how get rid of it.
Thank you

  VoG II 15:54 29 Nov 2006
  anskyber 15:56 29 Nov 2006

BT and some NTL or Blueyonder broadband users have experienced error message like "SmartBridge Alerts:-Alert BT Help Notifier.exe (or MotiveSB.exe for NTL or IST for Blueyonder) Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL"

This relates to the BT ( NTL, Blueyonder) desktop helper. The simplest way to deal with it is to uninstall it if you do not use it or take it out of your start up list. The program name will be something like Motive Communications or Motive SB.

Alternatively, 1. Navigate to the installation location for SmartBridge via My Computer (\Program Files\Alert BT Help Notifier.exe (or Motive SBexe. for NTL or IST\SmartBridge for Blueyonder)
2. Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL
3. Reboot the system

The program will find the new PSAPI.DLL in the \Windows\System32 directory and function normally.

To disable a start up program click here
Or, if you have Spybot Search and Destroy use their start up control tool.

  anskyber 15:57 29 Nov 2006


  VoG II 15:57 29 Nov 2006

Good afternoon :o)

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