Distance selling rules ??

  Ikelos 16:56 05 Sep 2007
Locked

hi, if you buy something on the internet, pay by credit card, and the good are damaged when you get them, roughly, what are the rules.

Thank you.

  holme 17:06 05 Sep 2007

If the retailer is a UK firm, then the current version of the Sale of Goods Act applies, in its entirety. This includes purchases via the net.

The contract is between you and the retailer, not the manufacturer. So in the first instance, inform the retailer and take it from there. Many retailers will be members of their own 'trade' Code of Practice, e.g. the Alliance for Electronic Business, which can all help.

Don't forget that, if you hit serious probs, the credit card people are also a party to the contract, so they may also be able to assist by applying pressure. (I think that's for purchases exceeding £100). HTH.

  Ikelos 17:19 05 Sep 2007

thank you for that, trying to get in touch now.

  wjrt 13:43 06 Sep 2007

click here
consumer rights has a section on buying online but basically you call the retailer report the items as faulty and ask them to arrange pick up or send a prepaid postage label as you should not be out of pocket with faulty goods if they baulk at this then if goods are worth more than £100 then credit card company should be contacted. remember keep a cool head during all contact with the retailer.

  woodchip 13:45 06 Sep 2007

30 days

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