a friend has broken their computer and when it is turned on you get a disk read error press ctrl alt del to restart
this error keeps appearing and windows will not start not even in safe mode
any ideas on how to fix it? i've taken out the hard disk and put it into my computer to backup the files onto my computer so i can format the disk and reinstall windows. the problem i have here is that i am unable to copy the files held in each users documents because they are password protected.
so please can i have some advice either to get into the password protected folders or how to fix the disk.