Disc drive probs

  Mr "B" 08:00 18 Jul 2009
Locked

Morning, I'm trying to install a printer on my wifes laptop which is about 5 months old and when i insert the disc into the side tray nothing happens. I've put a DVD into it to check and it still does nothing. I'm wondering if there is some setting which is stopping it from working correctly or if it is broken.
Any help in this problem will be great as i need to get this printer installed, cheers.

  Technotiger 08:07 18 Jul 2009

Laptop make and model ??

  Mr "B" 08:11 18 Jul 2009

HP Pavilion entertainment Pc

  Technotiger 08:25 18 Jul 2009

Hmm, you could try updating the Drives driver from the makers site, but being a new laptop this should not really be necessary. I suspect it may be faulty and recommend returning it for exchange.

Googling shows that you are not alone with this HP problem.

Finally, a long-shot, but if you look in the BIOS you might find that the Drive needs to be enabled. On start-up you should see which key to press to enter Set-up/BIOS.

Good luck. Sorry I can't be more positive.

  Mr "B" 08:29 18 Jul 2009

Thanks anyway.

  rdave13 09:04 18 Jul 2009

Have a look here; click here

  Technotiger 09:08 18 Jul 2009

Nice one friend - now why couldn't I think of that ... LoL

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