dialogue box which refuses to close

  jol 21:00 30 Jul 2004
Locked

My neighbour has aWindows 98 machine and has an internet problem. When he starts the pc The connection box for explorer opens and refuses to close> wiil not respond to X or cancel commands and will not hide if any other program opens. How does he remove it

  end 22:11 30 Jul 2004

when did it start and is Norton antivirus installed on the computer? (just an idea)(I presume you mean the dial-up box for connecting to the net?)

  jol 22:15 30 Jul 2004

Thanks for response. yes norton is installed but may not be working properly as it refuses to open when icon is clicked and it is the dial up connection box I am referring to.

  end 22:19 30 Jul 2004

??how long has the dial-up box been around and how long have you had norton on there??

  jol 23:05 30 Jul 2004

Explorer was working correctly after installing Norton about two months ago. I am not sure if his children changed any settings without him knowing.Can Norton be reinstalled and could norton be causing this problem

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