dial up modem problem, no dial tone

  Superstylin 13:14 27 Dec 2005

hi, i have an acer laptop that i generally use with wireless broadband when at home. i've been at my parents house for xmas and had taken the laptop expecting to be able to use dial up. unfortunately i was unable to setup a connection since my modem won't dial out.

i used the internet connection wizard to try and list providers but it never even got that far. when attempting to dial the modem would click but not dial. i checked connections to phone jack etc, used different cables with no luck.

the modem is an internal agere systems AC'97, windows help and support suggests a port is disabled and tells how to enable it but ports do not appear in device manager like they suggest it should.

any ideas?

  Superstylin 13:43 27 Dec 2005

well that was easily diagnosed! tried the laptop back at home same cables as before, no joy. then tried a cable i had here and it worked. i'm glad my modem works but i'm confused as to why the cables would work with the phone at my parents house but not with my modem.

are there different cables for different things??

  pj123 13:59 27 Dec 2005

Telephone/Modem cables come in two versions.

A two wire connection and a 4 wire connection.

Have a look at the cable that did work and the cable that didn't. You may find one is a 2 wire and the other a 4 wire.

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