Desktop crashes on start up

  Molly_Don 19:44 17 Oct 2010

I've updated and used both Malwarebytes & CC, on completion I done a virus scan using my internet security suite Kaspersky, I've rebooted but now my system crashes on start up.

When I switch the machine on, the desktop half loads but stops half whilst loading, the mouse pointer doesn't move and has an egg timer next to it, my programmes by the clock don't load either apart from the clock.

I've rebooted and tried to start in “Safe mode” when I select “Last known configuration” windows logo comes up but then it's just a blank screen.

Any help please?

  Molly_Don 19:45 17 Oct 2010

Forgot to mention it's windows XP

  birdface 19:54 17 Oct 2010

Maybe do a system restore to a date it was working Ok in safe mode.

  Molly_Don 19:57 17 Oct 2010

Hi buteman

Thx for the help, but how do I get to system restore?

  johnnyrocker 20:11 17 Oct 2010

start/programs/accessories/system tools/ system restore and follow links


  Molly_Don 20:16 17 Oct 2010

When I tap the F8 key on start up I get into “safe mode”

When I select “Safe Mode” or “Safe Mode networking” a list comes up like this:

Multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\drivers~ ~ ~

The list is the same apart from the letters at the end of DRIVERS

Once it shows the list, nothing else happens, the list stays on the screen I have to reboot again

  woodchip 21:11 17 Oct 2010

Try tapping F5 then if it goes to safe Mode as above a System Restore from Start\Programs\Accessories\System Tools\System Restore Choose Restore then Load a Older Date that is BOLD TEXT

  woodchip 21:14 17 Oct 2010

If that does not work, did you get a Operating System CD and a Restore CD as I did with my Samsung Netbook. If you got a System CD you could do a Repair using it

  Molly_Don 21:25 17 Oct 2010

Hi woodchip

On F5 all I get is "Windows XP Home Edition"

Rebooted and pressed F8 again, if i select "safe mode" or "Safe mode with networking" the page just hangs with Multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\drivers~ ~ ~

F8 and "Last known configeration" the screen just goes blank.

  Molly_Don 21:27 17 Oct 2010

I've to leave for work now (on nights) will look in tomorrow for any further suggestions, thanks all for your help.

  Molly_Don 13:40 18 Oct 2010

I have an old backup CD which seems to have sorted the problem out.

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