desk top has had 4 RMAs in less than 12 months Sale of goods act?

  BeverleyFielden 11:54 20 Mar 2015
Locked

I bought a desk top in July 2014 from PC Specialist. Not a cheap one a middle range one that cost me £650. Since july I have had 4 RMAs on the machine and PC Specialist have replaced every part apart from the hard drive.

To keep this breif. September 14 graphic card blew. September 14 Motherboard replaced. November 14 CPU replaced. December 14 - PSU replace as it was thought this was causing the failures.

We are now in March 15 and I have just had to send the machine back again as it would not power up. That's 4 returns in less than 12 months.

PC Specialist have been pretty good even gave me a free up date on the warrenty to their gold warenty. However, by now im pretty fed up and all i want is a machine htat works. Bear in mind I work 8 hours a day I sleep 8 hours a day so the machine probably only gets used 5 hours a day. I dont over clock. I keep it clean of the floor. I use surge protection.

I just want a machine that works longer than 8 weeks at a time before I have to return it to be fixed .

Do you think I could ask PC Specialist if Im covered by the sale of goods act?

  BeverleyFielden 11:56 20 Mar 2015

I bought a desk top in July 2014 from PC Specialist. Not a cheap one a middle range one that cost me £650. Since july I have had 4 RMAs on the machine and PC Specialist have replaced every part apart from the hard drive.

To keep this breif. September 14 graphic card blew. September 14 Motherboard replaced. November 14 CPU replaced. December 14 - PSU replace as it was thought this was causing the failures.

We are now in March 15 and I have just had to send the machine back again as it would not power up. That's 4 returns in less than 12 months.

PC Specialist have been pretty good even gave me a free up date on the warrenty to their gold warenty. However, by now im pretty fed up and all i want is a machine htat works. Bear in mind I work 8 hours a day I sleep 8 hours a day so the machine probably only gets used 5 hours a day. I dont over clock. I keep it clean of the floor. I use surge protection.

I just want a machine that works longer than 8 weeks at a time before I have to return it to be fixed .

Do you think I could ask PC Specialist if Im covered by the sale of goods act?

  BeverleyFielden 12:05 20 Mar 2015

Oppps Sorry for the double post - im using an old laptop that keeps crashing as my main machine is on its way back to PC Specailist

  northumbria61 12:21 20 Mar 2015

Sale of Goods Act, which says that the goods you buy have to be "fit for purpose, as described, and of satisfactory quality".

There have been several post on here about this and those who have been affected will be more qualified to tell you - but in the meantime take a look at Your Rights under The Sale of Goods Act - scroll down to see the example about a faulty laptop. Hope this helps.

  bumpkin 12:23 20 Mar 2015

with all those problems you should probably be asking for a replacement not another repair.

  northumbria61 12:23 20 Mar 2015

Beverley - note - You can make a claim under Sale of Goods legislation for up to six years from the point of sale in England and Wales, and five years in Scotland.

  BeverleyFielden 12:53 20 Mar 2015

Thanks for the replies.

I did ask PC Specialist about a refund or perhaps a trade for a laptop. But the guy I spoke to said if I did that they would not include the OS ? I said to him well that wont be any good will it because the Win 8 disk you gave me only lets you activate it once. He replied "there are ways round that !"

To be honest the machine runs like a dream, but only for about 8 weeks. I think I have come to psycholically become to hate the damn thing so I would prefer a replacement!

All I want to do is play a none graphic intesive game :( on a working machine But here I am without a computer for yet another weekend. It only came back from the PSU change on the 2nd Jan

  BeverleyFielden 12:58 20 Mar 2015

Thanks for that link to the sale of goods act. How long can one expect a desk top computer to run for before something going wrong because I think Im going to compose a rather strong email to pc specialist ?

  Jollyjohn 13:38 20 Mar 2015

How long can you expect a computer to run for? Certainly longer than yours. My main PC is a home built one that runs W7 as a media centre fitted with a dual tuner card.. We leave it on 24/7, even when away as it records tv for us. My 7yr old son abuses it and it has been running for about a year since I last made any changes, and that was only fitting a bigger hard drive.

Be polite but very firm about what you want. The OS should be included, assuming it was part of the original purchase, and PC Specialist will have to go back to Microsoft for a refund, not you.

  bumpkin 13:59 20 Mar 2015

But the guy I spoke to said if I did that they would not include the OS ? I said to him well that wont be any good will it because the Win 8 disk you gave me only lets you activate it once. He replied "there are ways round that !"

If that is the case, let him get round it.

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