dell recovery disc lost

  lindamay 12:17 16 Jan 2009
Locked

have a dell dimension 3100 that is a mess i cannot uninstall programmes error message tells me that windows installer is not correctly installed i would like to wipe it back to original settings but cannot find the recovery disc contacted dell support but they just wanted to connect me to a tecnition at a cost of £25
any help would be gratefull
many thanks
lindamay

  howard64 12:22 16 Jan 2009

Most dells have a restore section on the hard drive. Sometimes it is a hidden partition others have a dell folder. I have found this old info. Using Dell PC Restore by Symantec
NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or
drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC
Restore only if System Restore did not resolve your operating system problem.
NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.
Use Dell PC Restore by Symantec only as the last method to restore your operating system.
PC Restore restores your hard drive to the operating state it was in when you purchased the computer.
Any programs or files added since you received your computer—including data files—are permanently
deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos,
music files, and so on. If possible, back up all data before using PC Restore.
To use PC Restore:
1 Turn on the computer.
During the boot process, a blue bar with click here appears at the top of the screen.
2 Immediately upon seeing the blue bar, press <Ctrl><F11>.
IF YOU DO NOT PRESS <CTRL><F11> IN TIME, LET THE COMPUTER FINISH STARTING, AND THEN RESTART THE
COMPUTER AGAIN.
NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.
3 On the next screen that appears, click Restore.
4 On the next screen, click Confirm.
The restore process takes approximately 6–10 minutes to complete.
56 Troubleshooting Tools
5 When prompted, click Finish to reboot the computer.
NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.
6 When prompted, click Yes.
The computer restarts. Because the computer is restored to its original operating state, the screens that
appear, such as the End User License Agreement, are the same ones that appeared the first time the
computer was turned on.
7 Click Next.
The System Restore screen appears and the computer restarts.
8 After the computer restarts, click OK.

Go to Microsoft Updates as you now will be WAY out of date.

Not a reformat but might as well be

  oldbeefer2 12:54 16 Jan 2009

click here If Vista.

  Terry Brown 13:02 16 Jan 2009

Try this site click here as a means of making a new dell recovery CD.
Terry

  lindamay 13:54 16 Jan 2009

Thanks to all who replied
especialy Howard64 did what you said every thing now back to factory settings and working normally

  howard64 14:31 16 Jan 2009

glad it worked ok lindamay now please tick the resolved box at the bottom of the page.

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