dell laptop malfunctions

  bert52a 15:04 30 Apr 2005
Locked

This is what has happened
1 I can't download photos any more

2 I had about a 10 minute wait for my printer to work.Finally it printed

3 the printer won't print at all

4the memory stick began to work intermittently.

An engineer contacted dell and they've told him we need to do a system restore.I'm not happy about this because I think in time the same situation could recur and even though a backup will be created the engineer says I'll lose all the programs I have on my computer except the ones that will now be provided by Dell ie the bundle that comes with the new laptop.
Any ideas?

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