dell inspiron disc burner or software not found!!!

  levyo1 17:27 24 May 2008

Hi I have a dell ispiron 530s with win vista home premium on it,but I can not burn to disc as it can not see it.Am I missing something?It says disc burner or software not found.Its sending me madAny ideas will be gladley welcomed.

  skidzy 17:38 24 May 2008

Is the cd drive missing from explorer ?

A few tips here to help;

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

click here

If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  skidzy 17:44 24 May 2008

If problems still arise,try Imgburn click here

  levyo1 19:01 24 May 2008

I have downloaded nero and it says the same thing, no device can be found,but i can clearly see it on my computer.

  skidzy 19:04 24 May 2008

What does device manager say ?

Windows key + Pausebreak / device manager

Does it show any exclaimation marks ?

or run this repair tool from Doug Knox click here

  levyo1 19:08 24 May 2008

Hi it says This device is working properly.I can rip from it but it wont burn?

  levyo1 19:11 24 May 2008

will that repair tool work as this is vista?

  skidzy 19:16 24 May 2008

Vista will burn to cd/dvd without other third party burning programs,obviously this maybe corrupt.

Depeding if you have the os preinstalled or installed and have the Vista disc.

Vista startup repair click here

  levyo1 19:40 24 May 2008

just done a repair but nothing was found

  skidzy 20:12 24 May 2008

Ok Lev,lets start again.

Can you play a music cd ?
Have you run the Doug Knox registry repair,though meant for xp,it does work in Vista.

Have you checked for any Upper or lower filters via regedit ?

Try uninstalling the drive from device manager and reboot,windows will recognise the hardware and install the generic drivers.

Give us as much info as possible.

  levyo1 20:35 24 May 2008

hi,yes i can play a cd,yes i tried the knox program,just going to try the device manager uninstall, thanks for your help so far

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