I am in urgent need of some assistance ! My Dell XPS 8500 desktop has recently encountered some problems:
Every time I try and start the desktop up it goes through a repair loop and ends up with no outcome saying "your pc did not restart correctly" and takes you through the windows 8 automatic repair process again and again with no outcome.
I've tried booting it in safe mode ... same outcome, tries to restart but goes through same process.
It seems there is only two options now, to do a full wipe of the hard disk ( which I DO NOT want to do because I have a lot of important files and documents that aren't backed up) or the second option which is to do a PC refresh which says that no files will be deleted only applications. So I assume I will have to re-install all my software ?!
How sure can I be that if I chose the second option my files will be safe.
I 'refreshed' my Dell computer and it is now working minus all my software I had added (MS Office etc.) Having got Windows 8 to now work, I tried to instal Windows 8.1 but it said to do all previous Windows 8 updates first. It took a while but all 109 updates downloaded and then installed. I was then asked to restart and when it got to 98% of updates applied, it said the updates had failed and it was reversing them, which took ages. Should I simply try again or is there something wrong.
I am gonig to fully back up all my data tonight before I do anything else!