As I need a fairly quick response to this I am doing it in this panel as well.
I am about to buy a new computer from Dell.
Is it worth taking on the Dell 3 Year Consumer Hardware Support Package and having to face hours of stressful Indian Call Centres OR its it best just to have the 1 Year Base Warranty and fend for myself after that ?
You buy a new computer and you automatically have a 1 year warranty with it.So no need to take a 1 year support package.Now ask yourself ,How much did you pay for the computer.And sometimes the support package is as dear as the computer.Myself I do not think it worth the while paying for something that you may never need.
I purchased a Dell and took out the 3 year on site warranty, not worth the paper it is written on. I have had to call them a few times and got absolutley nowhere with them. Problems I had were fixed thanks to the kind/accurate advice from contributors on this site.
Thanks wrg but good point claptonetc. What we could do with now is a bit of input from someone who has actually had experience of having a hardware problem and having had it dealt with by the Dell support set up.
One of the major problems I had was with the sound. They did their tests (had to pay for the software checks with them) said there was not a problem, in the end I had to buy and fit a new soundcard. Also had a problem with their monitor, one day it just went all skewy. Once again had to purchase a new one. Not saying they were unhelpful but the warranty I had was on site. When I requested that got pushed from pillar to post that in the end I gave up.