delay write failure to usb hard drive

  tugboat 13:18 16 Feb 2004

I recently purchased a 4.3gb laptop drive and a usb caddy for it. It loads fine, spins up fine, but when I write to it the problems start. I get an 'error 51', relating to paging. I found a solution in Microsoft that says I should get a hotfix. This I cannot seem to access as it says no support for this is offered. It is KB article 830051 at support microsoft. Can anyone help me??
It relates to my device not supporting cache commands.
I have a P3 500mhz Dell, running 392mb ram on W2K(SP4)
The usb drive is a Travelstar IBM-DKLA-24320, 4.03gb

  hugh-265156 13:54 16 Feb 2004

kb article click here

service pk 4 click here (click network install and burn to a disk if using another computer to download)

see also windows update click here for other critical updates

  tugboat 14:06 16 Feb 2004

thanks, but I already have SP4. It is apparently SP4 that causes the problem. If you look at the para under CAUSE in the kb, it says that the disk.sys is responsible. I want to get the hotfix mentioned but do not seem able to get to it.
Thanks for taking the time to reply.

  hugh-265156 14:18 16 Feb 2004

sorry i read it wrong.says it will be available in the next service good to you now though i know.

give them a call maybe,they are very helpful 0870 60 10 100

  tugboat 15:39 16 Feb 2004

Might just give them a call and see. Thanks for you time.

  tugboat 17:11 16 Feb 2004

Have been on phone to Microsoft, and have receieved hotfix for problem, hope it works, won't know for a couple of days.

  hugh-265156 17:25 16 Feb 2004

good luck.

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