My last experience with dead pixels was with PC World when we bought one of their branded screens. It wasn'nt like a dead pixel but more of a scratch inside but showing white light. they changed it for a new one which did have dead pixels, thats when the store manager quoted the pixel clause and said we'd have to live with it. I showed him PC World's online response which I had printed out from email and I was given a new Compaq 19" screen. 100% since we've had it.