My daughters phone bills have suddenly shot up and a dialler is suspected. She lives in spain and is with Telephonica and is on Dialup. The only info I can get from her is that she has Panda AV. She is very vague about anything else. Her os is xp home edition sp2. What steps can she take to find out if she has a dialler please. Any info reqd will have to be got by me phoning spain.
Many thanks to all. I have already asked her about all those usual scans but she doesn`t know what she`s got installed. I will pass on johnyrockers info and get her to check that out. Trouble is that she is scared to download any anti progs in case of high phone bills. Thanks for all your interest.
Yes, some of these progs will take a while to download on dial-up, but that's a one-off, and the protection she will get from the software she downloads will help to prevent her system being hi-jacked continuously.
In the meantime, tell her to unplug her modem from the phone line unless she wants to use the internet. Nothing can get through then and run up her phone bill
Hi, sorry to here about the problem, how about her getting Telefonica BB, its only 40 € a month, just over a € a day and on 24/7 and no dialler probs. I think they are still giving away the router for free, boo hoo I paid over 200€ to get connected a couple of years ago.