Dat files and engine.

  Kruschev 20:08 16 Feb 2004

I have some unwanted adware on my PC running XP Home. It was picked up by anti virus but they cannot be deleted by the programme. Contacting their helproom they suggest I update my DAT and engine files. How do I do this ???

  VoG II 20:10 16 Feb 2004

Which anti-virus - McAfee? click here

  Kruschev 20:13 16 Feb 2004

Yes McAfee

  VoG II 20:15 16 Feb 2004

Check your version number. If it is VirusScan 6 or 7 you need the "Superdat" that is shown on the link that I posted above.

  Kruschev 20:18 16 Feb 2004

I was having problems with pages being added to my favourites that wre to say not pleasant and I downloaded McAfee virus scan today and it picked them up. The version is not printed on the receipt. I presume it's the up to date on !!

  VoG II 20:24 16 Feb 2004

Check in Help/About or similar.

Make sure that it is not "Virus Scan Online" - a subscription-based service that (should) update automatically. You should NOT install those files if that's what you've bought.

Although I'm a fan of McAfee it is not brilliant at spyware removal. Try Ad-aware click here and Spybot click here

But you should update McAfee anyway to protect against the latest viruses.

  Kruschev 20:30 16 Feb 2004

Guess what, I installed the subscription service, why is this no good, it claims it was up to date.

  VoG II 20:56 16 Feb 2004

If you have what I think you have, there should be a red square with M in it near the system clock. Right click this, select Updates from the pop-up menu, then click the "check now" button"

  Kruschev 22:05 16 Feb 2004

Done that it says that I am up to date. I have checked the files that it says are adware etc and it tells me to update the DAT engine, however I am not sure that I am allowed as it says when downloading that I need a prime support agreement to do so, any ideas. Sorry to be such a dimwit with this

  VoG II 22:15 16 Feb 2004

No you're not a dimwit; software suppliers are the dimwits because they don't appreciate that all users do not have a PhD in Systems Engineering.

I do not know what a prime support agreement is and you will need to contact McAfee (again) to find out what this is.

Did you try Ad-aware and Spybot as above?

  woodchip 22:18 16 Feb 2004

My guess at prime support agreement is!!!!££££££££££££££££

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