It's already been done apparently prior to disposal of the PC and now the lady has lost her Broadband via her Ipad. Yet it always worked OK without the PC being on. Maybe just coincidence....or maybe not?
So I suppose my question can be reformatted to....if that software was run with the modem still connected might it have "seen" the modem, which perhaps a modicum of data storage within it, and took it to be a storage decice to be also zapped?
At any rate her broadband has stopped working and rebooting hasn't cured it. I'll see her later and wondered what I could tell her.
Thanks robin_x for all your advice. As it turned out when I went down there earlier a simple turn off of the modem for 20 mins then then back on cured the problem! So there was no damage to it at all caused by the erasing operation.
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