Damaged Laptop Screen

  Buffster 14:02 05 Jun 2003

I'll try and keep this as short as I can.

I fell over and landed on my laptop (Sony - spit - 14 months old). It made a sickening sound.

When you look at the screen switched off it still looks OK. When switched on it still works but has a spiders web of lines on it and a black gash about 1 cm wide in the middle (not a physical hole but a black patch when on).

I'm getting conflicting messages from the insurance company that the cost of repair will be so great that it is a write off, at the same time they want Sony to tell me how much it costs to replace a screen for my model (this I can't find out - see the consumerwatch thread for details of that saga)

my questions are:

Will the screen definitely be unable to be repaired?

If the screen cannot be repaired will the cost of a replacement be greater than buying a new one?

  Aspman 14:30 05 Jun 2003

The screens often make up the largest part of the price of a laptop (or that certainly used to be the case.) laptop repairs are also usually expensive. I would't be durpise at all that the insurance company wouls try to write it off. I can only suggest you try to get quotes for a repair as see what sort of price you get back. Don't have anyone I can recommend I'm afraid.

  Aspman 14:30 05 Jun 2003

'suprised' of course!

  Monitor Master 15:36 05 Jun 2003

which model of sony vaio have you got?

It maybe possible to buy another "dead" laptop from a place such as eBay and to make 1 good laptop out of the two!

Hope this helps


  Stuartli 15:45 05 Jun 2003

My daughter bought a nearly new Toshiba Satellite laptop from click here about two years ago - it came with the balance of the manufacturer's three year warranty.

After about a year and a half's use the screen packed up and Toshiba met fully the £600 screen replacement and labour charges under the terms of the warranty.

The laptop had only cost £800 in nearly new form, about half its original price.

So in view of the fact that your laptop is a Sony, it could well prove even more expensive to replace the screen...:-(

  Agent Smith 20:00 05 Jun 2003

Check to see if your insurance policy has a 'new for old' clause and accidental damage. Good luck.

  Buffster 09:33 06 Jun 2003

thanks for help, have to wait for a response from the insurance company. And if you buy sony, sure its good kit, but God help you if you have a problem....

  Stuartli 13:04 06 Jun 2003

My son, an IT support specialist, worships Sony products....

  pj123 15:22 06 Jun 2003

Try this site click here

  pj123 15:25 06 Jun 2003

Oops! sorry wrong site try this one click here

  pj123 18:28 08 Jun 2003

I just found another place. They don't appear to have a website but the telephone number is 01603 762365. Norwich. give them a try.

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