If you have two phone lines or more in your house, you may find that they have been installed using a DACS box, which effectively splits your phone line into two, each of half the bandwidth. This is fine for voice calls but completely ruins the speed of an internet connection. If you have more than one phone line, ask your phone company if they have used a DACS box, and if they have, enquire about the possibility of having two *full* phone lines, i.e. two actual cables from your house to your exchange, instead of a DACS box.
one more thing here, you may have a DACS installed on your line even if you only have the one line - -still the same effect, effectively cutting your internet connection to a max 33600, or maybe 28000.
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