Looks like there's no support on their forum if the scanner doesn't work, e.g. click here.
Why don't you use the manual tool. If you don't know details of your motherboard, download SIW click here (standalone version), run it & look under Hardware > Motherboard for the make & model number. Use these details to do a manual search.
If you get stuck, provide us with the motherboard make + model number (OR exact system make & model number) & we'll help you out. G