URGENT help required - my home PC has been displaying a Critical System Warning saying that my system is infected with Trojan.Win32.Agent.azsy. It is also flagging various worms that have been found such as Bloodhound.PDF.8 - what can I do to get rid of these viruses?
My PC runs XP home service pack 3 and has not had any problems with viruses in all the time I have had it. I am not technically minded when it comes to IT so any advice will have to be in basic language.
I have the AVG anti-virus and use CC cleaner. I don't run any anti-spyware currently. Looking at the security centre on my control panel it appears that everything is on.
I presume that this trojan is responsible for the Personal Antivirus icon that has appeared on my PC and is flagging 36 items and is also trying to force me into purchasing some software - which I have not done. I cannot see this software when I go into the add/remove facility so is this what this trojan does?
Your AV or antispyware programmes will NOT stop or detect these types of infections. You have inadvertently given the programme permission to install whilst you were surfing. Malawarebytes will get rid of the infection and I would run it in normal mode first and then do a deep scan in safe mode.
Having same problem but recently installed Norton 360 appears to have removed Personal Anti Virus except for one annoying pop-up. Have downloaded Malawarebytes to usb stick as PAV stopped me from doing so on infected PC. How do I run a deep scan in safe mode as suggested by Gandalf?