cracked screen on dell laptop

  johninherts 18:54 05 Nov 2007
Locked

I have a dell inspiron 6000 laptop under warranty a large crack has developed under the glass. Dell say I must off dropped it,which I know I haven't has anyone had any similar experiences ?

  Ashrich 19:02 05 Nov 2007

Not experienced that sort of thing before , but it sounds like it might be the lid flexing causing torsion stress ( I think twisting stress is torsion , I'm sure someone will put me right ) This can be caused by opening it with one hand when the hinges are still quite stiff ( one side will travel faster and a little further than the other causing twisting ) If there are NO signs of dropping , scuff marks , dents etc. , then Dell should really at least look at it before making judgements , maybe ge someone independent to look at it first , obviously without taking it to pieces as that would invalidate any remaining warranty . Do a Google search to see if it is a known fault , with extra info Dell may well cave in and do the repair .

Ashley

  johninherts 19:10 05 Nov 2007

Thanks for your advice another factor i didn't mention is that the bottom of the frame round the glass gets really hot,but the crack started at the top.

  Ashrich 21:37 05 Nov 2007

Funny you should mention about the heat thing , I just felt around the bottom of the screen on my Dell Inspiron 6400 , it does the same , really quite warm , especially where the join is between the base and the screen , I'll have to keep an eye on that in case it weakens the plastic around the hinges .

Ashley

    23:29 05 Nov 2007

Found this (If it Helps or Not),
click here

  Graham. 00:19 06 Nov 2007

If it is under warranty, Dell is obliged to repair or replace the laptop. Don't be fobbed off.

  johninherts 18:00 06 Nov 2007

Thanks for all your help and advice,I asked dell to write to me confirming that my laptop is not covered under the warranty on the basis of a photo I sent them of the damage. Their technicians must be very good if they can diagnose faults from photos.

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