Hope someone here can advise me. Been getting very low BT Broadband speeds, ranging from a maximum of 1.5 mb down to a paltry 340kbps at present. Rang them in India and he rang me back and with my permission he accessed my pc remotely. He says my CPU usage is 62% which is far too high and reckons that's causing the slow speed. Could he be right. Showed me all the processes in Tak Manager but said I'd to get a PC shop to delete some, or a BT service costing £25 per phne call. Can't I do it myself? Not a PC whizz so don't want to muck it all up.
The CPU usage will change all the time - if the engineer told you the CPU usage was 62% but didn't say what was using the most CPU time the information isn't much use - the remote access software may have been using the most at that particular moment for example. Your broadband speed will be affected by the line quality and will fluctuate for a week or two after initial connection - CPU usage will only affect the speed if you actually notice the computer struggling to keep up with tasks, your typing, opening programs etc. The overall speed can also be affected by internal wiring, quality of microfilters, your broadband equipment (modem, router, ethernet or USB connection, wireless) - they didn't give you much to go on by the sound of it. What hardware do you use to access broadband?
System Idle process 99% is correct. So no problem there.Now what anti-virus Security programs have you got.It might be your Anti-virus running a scan or Microsoft looking for Up dates but nothing the matter with your CPU.
If using a Modem switch it of for a minute switch back on and leave for 2 minutes.Or try Control panel.Network connection.Right click local area connection and press repai.See if that shows any DNS problems.