My mother has just told me that earlier she got a pop-up message saying her computer was infected and that she should download a program to remove said infection. Foolishly she did, following all instructions until presented with a charge of £39. At this point she says she turned off the computer. Is this likely to be just an attempt to extract money or could she have downloaded an actual virus onto her computer? She has AVG free antivirus installed and I've told her to run a scan. Are there any other programs recomended that she could use to check? Many thanks.
Not so much a virus but Spy/malware, an intrusion to get you to download and run the prog advertised only yo find you need to buy it before it will remove what it has detected. scan your Pc with any spy/malware progs you have or use some of the progs in skidzs's exellent link...
Tell your mum not to open it.Just like Santos said a rogue program only wanting money from you.If you could actually get the name of the program it may be easier to get a fix for it. It sounds like Virtuemonde but might be a little difficult to remove.
My next door neighbour experienced the same thing yesterday evening, although she initially clicked on 'something' (she did not know what) she had not tried to download anything, though she had received dire warnings of doom if she did not download some software to 'get rid of' the nasty etc etc. She instead came and asked me what to do, so I went to her PC and simply held in the Start-up button on the front of tower for four seconds to switch off PC - waited 30 seconds then re-started ... the nasties had completed gone and she was able to continue what she was doing as normal. She was very happy - and I got a Big Kiss!!