Copernic Desktop Search 2 error

  ria 15:26 27 Jun 2008
Locked

I have downloaded Copernic Desktop Search 2 on recommendation in PC Advisor’s last issue. While installing it I got a pop up window saying:
Copernic Desktop Search 2
Error Reporting has encountered a problem
Please tell us about this problem.
Sorry for the inconvenience. We have created an error report that you can send to help us improve Copernic Desktop Search 2.
Please describe steps to recreate the problem (in English or French)
I have sent this report.

Unfortunately I can’t even uninstall this program now. When trying I get:
Microsoft Windows
Copernic Desktop Search Service has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
After that I get:
Copernic Desktop Search 2 removal failed...
An error occurred while removing Copernic Desktop search 2. Please contact our technical support. (Error code: 0xFFFF)
Click here to contact online support

I have e-mailed them 5 days ago and 2 days ago again but had no reply.

Also Internet Explorer 7 frequently crashes now and my computer freezes. I am running Vista Home Premium.
I have tried reinstalling the program with the firewall turned off, which did not solve the problem.

Has anyone had the same problem? Please help!

Ria

  brundle 15:51 27 Jun 2008

Have you tried a System Restore? An SR point will have been created when you installed Copernic.

  crosstrainer 16:01 27 Jun 2008

Download and run Revo uninstaller from:


click here

SHould get rid of it for you.

  ria 16:04 27 Jun 2008

tried system restore, no option there.
try Revo now

  ria 16:38 27 Jun 2008

Revo uninstaller worked a treat, thank you.
Just wondering if anyone else tried to install the program and had the same problem?

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