In the foolish belief that I know about computers, my mother has asked me to fix a connection problem she's having with her new pc. She runs xp and has just had Tiscal b/b installed. When she tries to connect using either the desktop icon OR by launching IE6, the server sometimes recognises her and sometimes doesn't. She retypes the password and sometimes this works, but most of the time she has to try several times before the password is taken. I tried to connect - it worked 1st time. I disconnected and then tried to reconnect and it refused to work! What should we do?
I'm on Tiscali bb and this has not been an issue for me. I checked my own startup folder and there is something there that relates to the ADSL. If it's missing in my mother's folder - how do I put it there?
When trying to connect to the internet using the ADSL modem - usually (for me anyway) the username and password are already entered and it's just a matter of clicking on dial. At this point, it seems to be a matter of luck whether the ISP server recognises the password and allows the pc to connect. Sometimes it refuses and says it doesn't recognise the password. Sometimes it connects. Sometimes just rebooting the pc and then trying to connect works. In all cases the password used is the same one.