Connection to Outllook Express 6 failed

  Creditman 21:36 28 Jan 2007
Locked

This message appears : Connection to server has failed. A/C: popntlworld.com, Server'popntlworld.com,protocol POP3,Port 110,Secure (SSL):No,Socket Error:10061,Error Number 0x8ooCC0E. What does all this mean ? Will the problem solve itself or can I do anything ?
Thanks.

  Creditman 21:37 28 Jan 2007

Forgot to say I'm on Windows XP Home SP2

  Woolwell 21:39 28 Jan 2007

Could mean that the NTL e-mail server is down.
Can you access your e-mails by webmail?

  skidzy 21:45 28 Jan 2007

As per Woolwell...can you access your mail via webmail ?
click here

  skidzy 21:49 28 Jan 2007

Link for webbased collection click here

  Creditman 22:07 28 Jan 2007

Wooolwell & Skidzy - Thanks. Yes, I can access via webmail. I looked at the Microsoft link & could not understand what it suggested I should do ! Any other suggestions ? Thanks

  skidzy 22:10 28 Jan 2007

Can you try disabling your firewall briefly,and see if you can open OE.
If using IE6 try this fix click here repairs OE also.Does not work with IE7

  Woolwell 22:16 28 Jan 2007

Do you have any anti-spam software running?

  Creditman 15:35 29 Jan 2007

Skidzy & Woolwell - Thanks again. Problem appears to be solved by switching my Zonealarm email protection off & then on again. Had a lot of help from NTL Support Centre & then PC Helpline (0906-9910001 - but this costs £1 a minute ! )

  skidzy 18:02 29 Jan 2007

Creditman,glad your sorted out now.But for future reference...you need not phone these helplines.
Im sure myself or someone here can help you out,though may take a little longer than phone support,if we cannot help your problems,you always have that option to ring the helplines..

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