connection blocked problem

  applecroc 16:31 27 Nov 2005
Locked

A friend has asked me to help her with her internet problem. I was wondering if anyone on here might know how to help. She said:

"Norton anti virus has been disabled and connection ports (broadband)blocked, perhaps due to trojan virus? how do you fix that?"

any help would be greatly appreciated.

  rawprawn 16:37 27 Nov 2005

If she can access the internet (It's not clear) tell her to use this online virus scan
click here

  applecroc 16:47 27 Nov 2005

No she can't access the net now.

  VoG II 16:50 27 Nov 2005

Download click here and run it on her PC.

  applecroc 16:59 27 Nov 2005

will i be able to download it to my comp, save it to disc then run it on her comp you think?

  VoG II 17:02 27 Nov 2005

Yes.

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