Computer won't read discs

  Declan2014 14:48 11 Feb 2014
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My pc won't read discs i've tried the microsoft fix it program to fix it but it didn't work

  Jollyjohn 16:01 11 Feb 2014

What sort of discs?

What OS?

  bumpkin 16:07 11 Feb 2014

A little bit more info, what disks does it not read.

  Declan2014 16:32 11 Feb 2014

it won't read dvds and it won't burn cd's i don't know what the problem is i've googled it but found nothing that helps the only thing it can read is an empty cd disc

  lotvic 16:48 11 Feb 2014

What is your Operating System? XP, Vista, Windows 7, Windows 8 ?

Do you mean that when you put a CD or DVD disc in nothing happens?

If that is the case it might just be the Autorun feature that is switched off.

Look in Windows Explorer at the Drive, can you see the CD or DVD that you have put in and browse it's contents?

  bumpkin 18:28 11 Feb 2014

Do you mean that the PC cannot SEE the drive or disc at all? * the only thing it can read is an empty cd disc*

but there is nothing on it to read. Please explain more clearly.

  woodchip 18:35 11 Feb 2014

You may need a new Drive, Laser may have gone. If its old drive some discs may not be read, try different discs like music CD,s etc

  Fruit Bat /\0/\ 19:20 11 Feb 2014

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

click here XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes click here works for W7 Vista or XP click here manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

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