computer locking up/Blueyonder problem

  Fred the flour grader 20:51 02 May 2006

Hi guys, Been experience this problem for a couple of days now. I can go on Internet and it will be ok for a while then, it will stop responding. If I try to close Internet Explorer, the mouse will move but will not shut it down. I then can't use anything and have to push the reset button on the front. I have tried virus check: clear, Adaware: Clear, and Spybot S&D again all clear. If I try to run the Blueyonder instant support tool it locks up again, I have tried uninstalling it but it won't uninstall. I have tried a fresh download of the instant support tool but it will not load.
I am running Pentium 3 450mhz, 320mb RAM, Windows 982nd edition.
Any help greatly recieved....Fred

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