see this thread also click here it has been fine all day then an hour and half into down loading SP4 i heared a click the red light came on an it crashed again i was just going to write down the error number but i started rebooting, however it crashed again before it loaded this time it was a different number, the first had i think about 6 oooxooo type codes this time the error code is stop: cOOOO21a unknown hard error please advise im gonna just smash it soon its been nothing but problems since i bought it.
i found this Error Message Occurs When You Start Disk Management After Extending a Hardware Array click here;en-us;327020 although i dont get the error When You Start Disk Management it is the same error code, what does ANYONE think
As far as I can see the errors that you are getting are hardware related. As this is a new computer I think that you need to get it back to the shop. It definitely isn't right for a new machine to behave like this.
after reseting the screen came upDISK FAILURE REBOOT INSERT CD AND ENTER. which i did, then it tried to start then this appeared saying that it couldnt find a hard drive check that drives are on and connected and that setup could not continupressf3 to exit setup.