Computer crashes

  guesswho2 20:37 17 Aug 2008

My brother, who is even older than me!, is at his wit's end trying to cope with repeated random crashes. It's a 5 year old model with just a 40GB hard drive running on XP Home, SP2 and, as far as I can make out over the phone, it appears to throw up warnings relating to a couple of temporary files and also about a driver failing to load. He took it to his local "computer repair" shop who, for a fee, said that they ran tests on it but could find no fault! I have got him to download and run CCleaner, which didn't seem to help. I wonder if it might be a good idea to do a sfc /scannow but his Windows disc only has SP1. Could someone advise if it would be sensible to use this disc even though he's running SP2?
Or indeed, any other suggestions?

  Clapton is God 20:45 17 Aug 2008

There's never any harm in running sfc /scannow.

The fact that it's an SP1 disc is irrelevant.

  Clapton is God 20:46 17 Aug 2008

And follow that with CCleaner, a full AV and anti-malware scan and defrag the HDD.

  Fruit Bat /\0/\ 20:52 17 Aug 2008

Crashes caused by:
lack of hard drive space
memory problems
malware /viruses
psu voltages

Check hard drive has at least 15% free space.

Memory Test
MemTest - click here
Tutorial: How to use Memtest - click here
Windows Memory Test - click here

CPU temperatures
click here
click here
Speedfan click here

  guesswho2 20:55 17 Aug 2008

That's good news Clapton. I'll tell him to go ahead with a scan etc and see how it goes.
Would the sfc scan thingy actually repair a suspect driver?
Many thanks for your help.

  Clapton is God 20:59 17 Aug 2008

Would the sfc scan thingy actually repair a suspect driver?

No, the "sfc scan thingy" will only repair/replace missing or corrupt Windows files.

  guesswho2 21:01 17 Aug 2008

Hi Fruit Bat - only just got your reply. I don't think the hard disk is full but it seems to be a FAT32 setup. Is that likely to be more susceptible to problems?
Your other suggestions are noted. Many thanks.

  guesswho2 21:03 17 Aug 2008

OK Clapton, your 2nd message received. Ta!

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