Communication Ports

  jameski 22:14 15 Sep 2006

Hi, hope you can help. I've installed the software for a new 'phone. The USB device is installed and the modem/phone recognises communication port 3, however in device manager I've communications ports 1 and 2, but no 3. I cannot 'see' the phone in my computer. The phome is a Samsung D500. Hope you can help. Thank you.



  STREETWORK 22:19 15 Sep 2006

Did you install the software before connecting the phone?

If you connected the phone and then installed the software it may not install correctly.

Uninstall the software completly. Reinstall the software without the phone connected. Shut down the PC. Connect the phone and re-start the PC.

Windows will see the new hardware and install the drivers for it. At the same time a com port will be allocated.

When you open the software you may need to set up the phone, also check Samsungs website for FAQ's

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