Thanks for your reply, not sure if it might be more diplomatic for me to mail you direct with the url name.
The company hosting it is the same company that has/is designed it, and they are hosting both the .com and the .co.uk
I suppose it has been the total lack of guidance on their part. We asked them to design the site as we knew nothing about web designing. I understand that HTML is a long winded code, and maybe it might have been better for them to mock up a site with a few products rather than work on all the products and then come back to us. The site (s) we have now are bland. The existing site was not that easy to use, and the new test site as no prescence at all. Like looking at a plate of boiled plaice mashed potatoe and cauliflower!
We have alreadsy paid them £1000 and they are now chasing us for the balance of £1000, which we are very reluctant to pay, and will probably offer them £500 and to cut and run.
I know nothing about Flash, and did take on board your comment about pans and fires.... I just hope that we are not making yet another huge mistake!