Code 32...Need Help to activate my DVD Roms

  Johnny Law 21:44 03 Jul 2008

Recently someone told me about a program to review my startup programs. I used it and eliminated a bunch of spyware. However, I think I accidentally turned off both of my DVD drivers.

I get this messsage now...

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

How do I turn the drivers back on? I cannot utilize either of my dvd roms to reinstall the software as they are both CD's


  MAT ALAN 21:57 03 Jul 2008


The Start type for this driver is set to Disabled in the registry.

Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

Go into device manager and uninstall the drivers for your optical devices reboot your PC, your optical devices should then be recognised..

You do not need third party drivers, optical devices (DvD/CD drives) use only generic drivers supplied by your Operating system...

  wis 22:00 03 Jul 2008

go to device manager,can you see yellow by your
drives rom rw

  skidzy 22:09 03 Jul 2008

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

click here

If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  Johnny Law 22:11 03 Jul 2008

first thing i did was go to device manager

both dvd drives are yellow....

i tried to uninstall them and it seemed to work when windows rebooted, but then it said there was a microsoft genuine advantage error and the new hardware icon dissapeared.

  Johnny Law 22:28 03 Jul 2008

your first solution cured it.


if you ever need legal advice in nj email me

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