Clean install help please

  Lady Jane 21:51 15 Jul 2008
Locked

Hi

I need to do do a clean install on my PC (Vista) as the system keep crashing and I've tried everything else to fix it.

I've created a backup using Acronis 11 to an external drive, but I have a few questions I hope you lovely people can help with

1) I don't have an installation CD, but the re-install things seem to be on a 'D' drive - can anyone tell me what I should do to get the re-install (back to 'factory state') done please.

2) if it all goes horribly wrong and I want to bring back the backed up version, how do I do this if Acronis has been wiped ?

Any and all help / advice very much appreciated.

Thanks

LJ

  woodchip 21:53 15 Jul 2008

You do not say Make and Model of Computer!

  woodchip 21:55 15 Jul 2008

If still under Warranty, What about taking it back for the to sort it

  Lady Jane 21:56 15 Jul 2008

Sorry - missed that one.

Compaq Presario desktop, Vista home, 320gb HD with 50gb external drive and instel duel processor. Hope that helps.

  Lady Jane 21:58 15 Jul 2008

Re warranty - it expired 3 months ago (typical !)

  woodchip 22:02 15 Jul 2008

Ma still be worth contacting HP as I have found them very helpful

  Strawballs 22:05 15 Jul 2008

If you have an Acronis 11 backup was it made before all of your problems? if so restore from that much easier.

  ronalddonald 22:36 15 Jul 2008

literature no handbook with refernces, no pdf file. Do you have any info regarding computer.

Best bet contact computer supplier!

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