My partner has her line rental and an evening and weekend call package with OneTel since the end of 2006. (They are now part of TalkTalk) Over the last two months usage of the phone during the day has resulted in increasing bills so she phoned them two weeks ago and asked them to upgrade to an anytime package. This they said they could do at midnight that night - it didn`t happen!
Downloading the itemised bills in Excel I worked out that she was paying 13 pence per minute for a one minute local call. We reported this a couple of weeks ago and were told that this had probably been going on since the beginning however they still haven`t resolved the problem.
I`d advise everyone to check their telecom bills once in a while!