Changing from Supanet to TalkTalk

  Rowen 01:45 29 Dec 2009

I have just changed my broadband from Supanet to TalkTalk. Fortunately without too many problems, though I have had to suffer call centres in India several times before finally getting someone here who helped me. My problem is that I cannot use Microsoft Outlook for my emails as the Voyager system used by Supanet will not let me, it refuses to allow me to send or receive in Microsoft Outlook. I have tried to uninstall Voyager but it comes up with Error loading newdev.dll and when I click OK tells me I need to be an administrator - this is my computer and not used by anyone else so why am I not the administrator? Any IT experts out there who can soleve this problem for me??
The question of MAC codes has never arisen - I haven't been asked for this by TalkTalk.

  User-1229748 05:37 29 Dec 2009

try to uninstall with revo free,when revo asks you f you want to restart do not restart at this point let revo carry on and do its thing. click here

  Rowen 10:45 02 Jan 2010

Managed to get rid of Voyager - apparently Microsoft's Internet Explorer 8 prevented me from removing this programme. I have now uninstalled Internet Explorer 8 and have been able to start using Outlook Express. However Microsoft Outlook is still unobtainable. When I click it in Microsoft Office I get a small screen from Supanetasking for email,etc. Any ideas how to get past this anyone? So far as I know all Supanet bits nad pieces have been removed.

  sunnystaines 11:37 02 Jan 2010

when i moved to talktalk they never asked for a mac number said they did not need it.

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