CD/DVD drives not working

  User-2A1A8EED-B1B2-454F-8F199443AE648272 21:15 08 Sep 2006

The system Win 2000 Pro,512mb,2 hdd,2 dvd/cd drives and broadband. My brother ran a McAfee scan and it told him some files were not being used and he delete them..Ha big mistake.We cannot access his CD/DVD drives.Bios knows they are there.In the device manager they come up with yellow flags and code 31.Unistalling the drivers and windows reinstalls the drivers and says all is ok,not.Did the same with drives and on reboot Windows found the drives and installed them,but still not working.Tried other IDE cable,DMA switching,new drive and putting boot up disc in still no joy.No system restore on win 2000?Tried everything I can think of and other postings.Need help or a new install of Win XP might me needed.

  STREETWORK 21:24 08 Sep 2006

Control Panel - Add Remove Hardware.

If windows identfies them it will install the drivers.

Post back if this does not work...

Tried that,tried using add/remove to uninstall them.Windows loads them up ok,but they still don,t work.My computer does not show them.drawers open and close.Come up Code 31.

  Fruit Bat /\0/\ 22:45 08 Sep 2006

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
Run regedit and navigate to registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes. click here

Had a look at this one yesterday,but will it work with Win 2000 pro?There's no sys restore in Win 2000.They appear in Device Manager but with yellow !.Nero still on and it finds the drives using it's Info tool.

  STREETWORK 09:07 09 Sep 2006

Have you disabled it?

Right click on the drive in device manager and check the properties..

  skidzy 09:14 09 Sep 2006

As Fruit Bat /\0/\ suggests,maybe a little easier to understand.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code, 10, 39, etc., delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

  FatboySlim71 09:18 09 Sep 2006

Have you tried taking the cover off of the PC and unplugging for a minute or so, and then connecting them back up the cables from the drives that connects them to the motherboard as this can sometimes work, if its worked it should show when Windows has booted "Found new hardware" and it should say cd dvd drive or similar.

Found Dma was off switched it back on then off,made no difference.Tried unplugging cables,put one drive on the IDE 0 cable instead of 2nd hard drive,still no joy but rules out IDE prob.Shall try regedit,but have to see if it works on Win2000 pro

  Fruit Bat /\0/\ 11:31 09 Sep 2006

will also work on 2000

  Fruit Bat /\0/\ 11:35 09 Sep 2006

will also work on 2000

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