CD/DVD Drive won't read any discs

  robbie0609 00:12 06 Apr 2008

I was using Roxio to burn a cd when the program crashed.Ever since then my cd/dvd drive wont read any discs.
When I insert the discs the light flashes and it everything sounds normal but nothing happens.It does not seem to read them and when I double click on the drive file there is nothing in there.

I have tried uninstalling the device and reinstalling the device but that has not worked.
Device manager say's the device is working properly.

I have a Vaio VGN-FJ3S/W laptop and the cd/dvd drive is a mat*[email protected]:a dvd-ram UJ-850S.

Can someone me please as I am not that great when it comes to computers..



  lofty29 09:00 06 Apr 2008

I should try unistalling and reinstalling roxio first. however roxio does have certain conflicts with other programmes.I had a similar problem with roxio, ditched it and went to nero. there are other free burners on the here is supposed to be good

  skidzy 10:16 06 Apr 2008

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

click here

If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  robbie0609 23:24 07 Apr 2008

I have uninstalled roxio and it still does not read read any disc's.
Also I have tried deleting the upper and lower filters but the reg key with the nuber you gave me had no upper or lower filters in there to delete.

Is there any thing else I can do?


  skidzy 15:28 08 Apr 2008

Have you run the DougKnox fix click here

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