CD/DVD drive will not work on my new laptop

  mikeymikeyuk 21:18 06 Apr 2008

My CD/DVD drive will not work on my laptop. I have a Toshiba Equium U300 with windows Vista home premium.
When i put a CD/DVD in the drive it spins and makes a noise but does not come up with anything, when i go into windows media center it will not play DVD or recognise there is one in there.
I have gone into Start menu and selected default programs, i have selected what i want each function to open with, ie; when i put in a CD i want it to use this program and that program etc.
I have tried everything that i know of please help.
I am not a fan of windows Vista at all and i am convinced this is why it is not working.
When i go into my computer i can't even see the drive on there, like when i had XP i could just go into the drive and play CD or DVD from those options if i wanted to.
Please help me i am at the end of my tether, i have spent all this money on a laptop that does not work as i want it too.

  Belatucadrus 00:04 07 Apr 2008

If it's new and isn't working take it back, this sounds more like a loose data connection than a Vista problem.

  Totally-braindead 01:11 07 Apr 2008

I would agree with Belatucadrus - take it back.

  Fruit Bat /\0/\ 17:24 07 Apr 2008

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

  mikeymikeyuk 01:30 08 Apr 2008

Fruit Bat /\0/\ Thanks so much, regedit solved the problem, you are a star!

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