cd/dvd drive problems

  gerryturtle 10:58 17 Jun 2007

I installed Roxio easy creator 8 onto my Pc with the result of exteme disruption of Cd and Dvds during playback.
I subsequently removed this programme which had the result of my pc not reconizing the cd/dvd drive(error code 39 came up when i checked under device manager).
I visited the microsoft help site and dowmloaded guided help for error code 39 which had the effect of rendering my drive visible again but still with the same problems during cd and dvd playback.In addition i cannot copy files to a blank cd ( incorrect function you do not have acces to d;/ folder message comes up)
CD ROM's hovever work perfectly.

It would be greatly appreciated if anyone had anu suggestions.

  tobyb121 13:22 17 Jun 2007

Go on to your manufacturer's website and check for driver and firmware updates.

  HCOOH 16:51 17 Jun 2007

click here

click here

perhaps you would like to try these 2. They will not harm your system and may help.

  HCOOH 17:08 17 Jun 2007

You need IMAPI service running and started and the check box "enable Cd recording" ticked also.

  postie24 20:07 17 Jun 2007

Try clearing out the upper and lower filters in registry.
Create a restore point 1st,then follow these instructions.
1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11.Exit the registry and reboot.

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