cd/dvd drive not loading problem

  foxydan 21:08 15 Oct 2009

Hi, I have a dell xps laptop running vista home which has a problem with the cd/dvd drive combo. It reads and write to dvd but doesn't read or write cds.

I have tried cleaning the lens, run windows fixit tool but this hasn't helped. Any ideas other than contacting dell for a replacement drive?


  Stuartli 21:26 15 Oct 2009

It would appear that the laser may have gone kaput (there are normally two lasers, one for CDs and one for DVDs).

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