CD-RW is not responding

  cordeiro 17:52 11 Nov 2010

when I switch on my desk-top XP/SP3 computer the green light on the front of the cd-drive flashes the computer then loads fully to normal but the green light on the cd-drive is unlit. if I double click on the icon of the 98ENCARTA which is on the desktop it a window opens and says 'insert disk and load'. i have tried this several times but the Encarta program does not load and the green light on the cd-drive remains 'off'. does this mean the drive is now unserviceable and needs to have the cd-rw unit replaced?
JR Cordeiro

  Fruit Bat /\0/\ 17:59 11 Nov 2010

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)

click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes
click here works for vista or XP
click here

or manual fix
Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

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