Suddenly my CD-ROM won't read CD-ROM disks of any type. Windows XP Home tells me that the CD-ROM is present & device manager tells me it's working OK. But when I put a CD-ROM into the drive it won't open or run anything. Error message "The request could not be performed because of an I/O device error" is received when I use the Run command & very similar when I try to access the drive from the Command prompt. The latest Nortons AV gave me "Alert:Malicious Script detected. Object:FileSystem Object, Activity: GetSpecial Folder, File:helpctr.exe" I selected the recommended "Stop this script" & ran Nortons. it did NOT detect a virus. I am also running Zone Alarm firewall. The PC is a e-machine e770 with DVD and CD-RW. I am completely lost here. Dare I run the supplied recovery disks thru the DVD drive or does the I/O error message preclude this? If possible I don't want to format my hard drive. I don't even understand what the I/O error message means anyway! Can anybody assist, please?
try to recover to a previous stable date in system restore, all programs /accesories/system restore and folow the instructions and you may get back before the virus struck then run norton again with the latest updates
Sadly system restore even to "way back" hasn't helped, but thanks handy4x, it was worth a go. I may have to go Citadels route but before I do has anyone else any suggestions? I am particularly worried about that I/O device error message.