cd rom dvd rom disappeared

  musiclady 18:25 08 Feb 2007

both the cd rom and the dvd rom have disappeared from my daughters pc.I put a cd in and nothing happened so i right clicked on mp computer and there was nothing.Same too when i went to device manager and into bios.Any help will be greatly appreciated

  Technotiger 18:30 08 Feb 2007

Hi, sounds as if something has been physically disconnected - has anyone been 'inside' the pc recently, or disconnected anything outwardly? I would check all cables inside and outside.

  skidzy 18:38 08 Feb 2007

Firstly check all cables.....As above.

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

First thing to try is to reinstall your burning software.
If no joy,follow the helplines below.

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

click here

If no joy with the above fix,try the Microsoft Guided Help
click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

If in any doubt editing the registry,please create a System Restore point first.

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  musiclady 18:39 08 Feb 2007

power cables work as the lights come on and they both open

  sidecar sid 18:40 08 Feb 2007

This may help
click here

  musiclady 17:07 09 Feb 2007

i av followed all the above but still there is no sign of the roms not even in bios any more ideas

  SLAYER 20:47 09 Feb 2007

This is another suggestion
Run REGEDIT and search for NOIDE and if found, delete the entry, exit and reboot.

Hope it helps.

  Technotiger 21:04 09 Feb 2007

Yes, the Power connections appear to be ok, but have you checked the IDE cables (both ends) inside pc?

  Technotiger 21:07 09 Feb 2007

PC - make sure pc is off and not connected to mains - also earth yourself before delving into pc, simply touch a metal part of pc case.

Make sure IDE cables are firmly fitted all across the wide socket.

  Technotiger 21:08 09 Feb 2007

Hmmm, 'across the wide socket' should be - all across the full width of the socket.

  woodchip 21:12 09 Feb 2007

Look in the BIOS settings, to see if they are set to auto

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