cd and dvd drives wont work

  STET65 07:52 17 Mar 2009

Both my CD and DVD drives have malfunctioned. They have power, however 'My computer' does not recognise them.
The Hardware menu shows them, however has a yellow warning triangle alonside. the narrative is an error code 39.
I have tried to install the drivers thru windows, however this has been unsuccessful as 1/ my back up disk is CD and 2/ i'm not sure that the driver is being searched for by windows as the drive isnt there?. Is this a registry fault - I am wary of downloading a registry checker as their seems to be a high probability of virus, having read some reports on this.

What next?

Many thanks for reading, hope someone can sort.

  STET65 08:04 17 Mar 2009

ps wasted £25 late last night on "Driver Scanner" - no help at all!

  jack 08:44 17 Mar 2009

What type of Machjine Desktop or Laptop
What operating system?

For starter you could Google for Windows Error- Error 39
The requested info will up us to get to grips.

  rdave13 09:08 17 Mar 2009

If XP try the Doug Knox fix; click here

  crosstrainer 09:20 17 Mar 2009

Error code 39:

click here

Follow the steps.

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