CD & DVD Drive Issue

  mEmo99 18:30 25 Nov 2007

I have separate DVD ROM and CD RW drives in my PC, I can't see them in MY COMPUTER.
My DEVICE MANAGER lists the same device 3 times in DVD/CD ROM DRIVES which i think is incorrect, and when i put a CD or DVD into either drive, nothing happens.
The PC won't even boot from my WINDOWS XP original CD.
Any ideas?
I've un-installed the 3 devices listed in DEVICE MANAGER and rebooted the PC to find them back in there and listed as installed and working...

  skidzy 18:33 25 Nov 2007

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

click here

If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

  woodchip 18:36 25 Nov 2007

In Device Manager either Uninstall or remove all CD and DVD driver then restart your computer

  woodchip 18:36 25 Nov 2007

Sorry did not read the last bit of your post

  woodchip 18:37 25 Nov 2007

Have you tried SFC /SCANNOW from Run Box?

  mEmo99 19:45 25 Nov 2007

I haven't uninstalled any burning software recently, it's still on there.
I don't see any errors listed in device manager against any of these devices.
I've looked in the registry at the locaiton indicated and there are no upper or lower filters listed to delete.
I ran sfc /scannow and it didn't show up any errors, in fact once it had run it just disappeared, no results shown. I am assuming this is good?
I have rebooted after deleting the 3 devices and now i can't see the DVD/CD ROM listing, they're not appearing at all.
could this be a hardware issue? the cabling from the motherboard for instance? there's definitely power getting to the drives as they light up and open and close when i push the button...
Any more thoughts please?

  skidzy 19:48 25 Nov 2007

Have you run this fix click here
normally this cures your problem of missing cd/dvd drives in My Computer.

  skidzy 19:51 25 Nov 2007

If sfc just flashed across the need to run this from a cmd command.

Start / run / and type


And enter.

Then type

sfc /scannow

And enter.

Note the space between c and /

If the os is not preinstalled,you may need your os disc.

  woodchip 21:20 25 Nov 2007

Drive or Data Cable, Do they show up in BIOS? if they do it will be a Windows Problem and may mean a Reinstall or Repair

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