cd drive not working

  Jo77 18:41 01 Mar 2009


I have toshiba laptop and the cd drive is not working. In Device Manager there is a yellow exclamation mark on the DVD/CD drive. Have searched on Toshiba help and it says the following:

"the yellow exclamation marks on both of the hard disk controllers may be a symptom of a common virus. Use an up to date version of a good virus detection program before replacing any hardware"

Now I have avast running and it hasnt picked up a virus. Am slightly mystified by the toshiba advice. Does it mean my cd-drive is now faulty and cant be repaired?

Device Manager says the following:

"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Any advice anyone?



  RobCharles1981 19:06 01 Mar 2009

The first thought here would be to uninstall the device from the device manager and restart the computer hopefully Windows will detect drivers for it.

  RFB 19:11 01 Mar 2009

Does this help?.....

That error and a number of other error codes can be reported for a DVD or CD writer if something has damaged one of the filter drivers, which are called Upper Filter and Lower Filter drivers in the Windows Registry. They can be installed by CD-writing software such as Roxio Easy CD, or by DVD players such as PowerDVD, or by programs such as Musicmatch Jukebox.
Microsoft describes the problem in MS Knowledge Base article 314060 - CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, or Code 39 after you remove Roxio Easy CD Creator in Windows XP at click here.
The article applies to Windows XP Home Edition and Windows XP Professional It implies that the problem is caused only by Roxio software, but the error can occur with any type of CD-writing or DVD software. Error messages that may occur when you try to access your CD or DVD drive include:
1. - Windows cannot start this hardware device because its configuration information (in the Registry) is incomplete or damaged. (Code 19)
2. - This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
3. - A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)
4. - Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
5. - Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
However, there are other causes for these and similar messages. The solution provided below applies mainly to CD or DVD drives. For other explanations, read this MS Knowledge Base article - click here.
Uninstalling and then reinstalling CD-writing and DVD software may cure the problem, but in other cases, such as yours, the Windows Registry has to be edited in order to fix it. Making erroneous changes to the Registry can render a computer unbootable, so before you edit it, use Windows XP's System Restore to create a restore point that will allow you to restore it in Safe Mode, or export the keys from the Registry editor by using its File => Export feature. For more information, enter the word Registry in the Search box of Start => Help and Support.
Enter regedit in the Start => Run box to run the Registry Editor and click on the + signs to expand and highlight the following keys:
H_KEY _LOCALMACHINE => SYSTEM => CurrentControlSet => Control => Class => {4D36E965E325-11CE-BFC1-08002BE 1 0318}
There should be many keys called {4D36E965E325-11CE-BFC1-08002BE 1 0318}
If you want to export a copy of the values, select File => Export and enter a suitable filename, which will be saved as a .reg file that can be restored just by clicking on it. When you select a particular key, in the right window, for some of them, you should see keys called UpperFilters and LowerFilters. Select each such entry in turn, right-click with the mouse on it, and click Delete. After closing the Registry Editor, you should be able to use the CD/DVD drive again. However, you may have to reinstall software that accesses the drive, such as CD writers and DVD players.


  Jo77 19:32 01 Mar 2009


Forgot to mention I am using Vista HP. Does the same advice apply?

Rob- am not sure I want to uninstall it incase it disappears completed and cant re-install it.


  Fruit Bat /\0/\ 19:36 01 Mar 2009

Right click on drive in device manage -select properties.
it will give you an error code as to why the exclamation mark.

right click and uninstall then Action scan for new hardware.

If comes back with exclamation post the error code here
Code 19, Code 31, Code 32, Code 39, or Code 41
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

  Jo77 19:51 01 Mar 2009

Fruit bat- tried that but didnt work. Is Code 19 error.

RFB- will try your suggestion


  Jo77 20:15 01 Mar 2009


Did just want you suggested and now works.

Thanks so much.


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